Where to get help by AU GOV

Where to get help

Depending on your enquiry, your best option may be to first contact your family, friends, airline, travel agent, tour operator, employer or travel insurer. Your travel insurer should have a 24 hour emergency number.

Emergency numbers in Vietnam are 113 for police, 114 for fire, and 115 for ambulance. Please note that these numbers are operated in Vietnamese only and may be unreliable. Local police have the discretion as to whether or not they accept a case reported to them by a foreigner. It is recommended that you have a translator with you if reporting a crime to the local police.

If the matter relates to complaints about tourism services or products, contact the service provider directly.

The Consular Services Charter explains what the Australian Government can and can’t do to assist Australians overseas. For consular assistance, see contact details below:

Australian Embassy, Hanoi

8 Dao Tan Street
Ba Dinh District, Hanoi
Vietnam 
Telephone: +84 4 3774 0100
Facsimile: +84 4 3774 0111
Website: vietnam.embassy.gov.au

Australian Consulate-General, Ho Chi Minh City

20th Floor, Vincom Centre 
47 Ly Tu Trong Street
Ben Nghe Ward, District 1
Ho Chi Minh City, Vietnam
Telephone: +84 8 3521 8100
Facsimile: +84 8 3521 8101
Website: hcmc.vietnam.embassy.gov.au

See the Embassy and Consulate-General websites for information about opening hours and temporary closures that may affect service provision.

In a consular emergency if you are unable to contact the Embassy you can contact the 24-hour Consular Emergency Centre on +61 2 6261 3305, or 1300 555 135 within Australia.